The New Sanno has limited parking available on a first-come, first-served basis. Parking overnight is only permitted for overnight guests.
There are various parking areas in close proximity to The New Sanno available for a charge. Day parking at The New Sanno while not using The New Sanno facilities is not permitted.

Parking Map (pdf file)

Is there any Dress Code in The New Sanno?

  • All common areas of The New Sanno (not to include guest rooms) are considered public, and all authorized guests are to be compliant with COMNAVFORJAPANINST 1020.3B CIVILIAN CLOTHING REGULATION/ POLICY which outlines that dress and appearance must be non-offensive, neat, clean and appropriate to time, place and function. Moreover, that fishnets, tank tops, undershirts or undergarments worn as outerwear, and men’s sleeveless tops are prohibited. Outer garments bearing obscene, discriminatory or with offensive designs or language are not allowed.


  • At the Pool, appropriate clothing helps maintain a safe environment. Swimmers must wear regulation swimsuits, no cut off shorts, denim, workout clothes allowed. As a family-friendly hotel, please abide by aforementioned guidelines in accordance with CNFJ Policy 1020.3B to promote an environment enjoyed by all customers.


  • At the Fitness Center, a proper Dress Code helps prevent injury, protect equipment from damage and again helps us maintain the positive environment sought. Tank tops, sleeveless shirts, and cap sleeves are not permitted. Jeans, skirts, or dresses are not to be worn in the Fitness Center. Please be sure to wear proper athletic shoes that are clean and tied. Open backed shoes, sandals, flip-flops, boots, or bare feet are not allowed.


  • Appropriate cover-up and footwear is required while going to or coming from the pool for all customers. Workout clothing, sweaty or soiled attire are not to be worn in any of the public areas unless going directly to or from the Fitness Facility (not to be worn in restaurants, lounge, coffee shop, retail shops).


  • Our fine dining restaurant, Wellington’s, requires appropriate dress code for all customers. Wellington’s does not require a jacket or tie for gentlemen, however, for both men and women, a minimum casual dress code requirements and appropriate attire with proper foot wears are required. Dress and appearance must be non-offensive. Outer garments bearing obscene, discriminatory or with offensive designs or language are not allowed.  We do not permit tank tops, sleeveless tops or shirts, undershirts or undergarments, no cut off shorts, workout clothes, swim wear, sandals, torn, or frayed clothing.


  • Additionally for all Restaurants/Bar and Banquet Functions (including Sunday Brunch): Casual headwear including Baseball (Sports) hats, bandanas, stocking caps, outdoor knit caps are not permitted. Female fashion head cover accessories for outfits, dress hats and scarves, excluding the above “casual headwear” are permitted, as well as medically or religious required covers.


  • For special events, attire is as specified for the event.
  • Beatles Night, R&B Night, Motown, Filipino Night
    Dress Code: Resort Casual/Theme Appropriate
    (No Shorts, Tank Tops, Flip Flops, Cut Offs, Undershirts or undergarments)


    Dress Code: Business Attire
    Men:               Jackets are recommended
    Women:          Business or Evening Wear
    (No Shorts, Tee Shirts, Tank Tops or Jeans)


    Hawaiian Luau:
    Dress Code:  Casual/Aloha attire


    Taste of Japan:
    Friday Reception Dress Code:                                    Dress Code:  Resort Casual

     (No Shorts, Tank Tops, Flip Flops, Cut Offs, Undershirts or undergarments)

    Saturday Dinner Dress Code:                                     Dress Code:  Business Casual
    (No Shorts, Tee Shirts, Tank Tops, or Jeans)

    NYS EVE Dress Code:  Theme appropriate (define for each)


as of 18 Oct, 2018


What time can I check-in the hotel room?

Check-in time is after 3:00 p.m. daily.
Due to occupancy demand, early arrivals cannot be assured, but will be accommodated whenever possible.

Check-out time is prior to 11:00 a.m..
Approval of a late check-out is based on availability of rooms and cannot be assured prior to check-out date. Arrangements for late check-out must be made in advance with the Front Desk. Late check out between 11:00 – 12:00 will be charged a quarter of the room rate and the full rate for check-outs after 12:00 p.m..
Complimentary luggage storage is available with the Bell Desk.

Why are your rooms always booked on the week-end?

Demand for week-end rooms is extremely high as most of our guests work Monday through Friday. With only 149 rooms we fill up very quickly, so if possible try to make your reservations several months in advance. The situation is constantly changing and by calling back there may have been cancellations allowing you to get a room. We also offer a waiting list and packages of a room and dinner in Wellington’s or Kikuya. Since availability is constantly changing we always go to the waiting list first whenever openings arise.

I am an authorized ID card holder, can my guest enter the hotel without me?

No. All guests who wish to gain access to The New Sanno property must be escorted by authorized ID Card holder.

What type of ID do my guests need to enter the hotel?

  1. * Active Duty Military ID card
  2. * Reserve Military ID card
  3. Retired Military ID card
  4. * Active DOD Civilian ID card (CAC)
  5. U.S. Embassy Access ID
  6. My Number Card with Photo/Individual Number Card, Driver’s License or Passport
  7. **Non-Japanese Nationals; Passport, Alien Registration Card (see below)

* NOTE: Must be SOFA Sponsored, on Official Orders to Japan, or on Environmental and Morale Leave.

** Guests whose country of origin is not the US or Japan must be sponsored by a SOFA sponsored ID card holder. In following USFJ INST 31-204 and COMNAVFORJAPAN INST 5500.7, there are pre-requirements to allow access to U.S. Forces installations, including US Naval Joint Services Activity, The New Sanno. Please prepare well in advance by contacting 315-229-7110 to confirm if further request forms and I.D.’s are required in advance, as the Country of origin may require further documentation with a firm required 30 day advance receipt. Without such preparation and submission, your guest may be denied access to The New Sanno.

I am active duty. Is my civilian friend eligible to stay with me at The New Sanno?

Yes. Visitors with valid forms of identification can stay with hotel guest. However, they must be signed in at the reservation desk at check in or with Security any other time. They will be issued a visitor pass as applicable.

I made a reservation on line. Why don't I have any reservation?

The on line reservation form is ONLY a request. It is not a reservation until you receive a confirmation from the reservation desk.

Are the hotel rooms smoking or non-smoking?

All rooms in The New Sanno are non-smoking.

If I cannot make a reservation at The New Sanno, can you offer any other hotel?

Yes, just ask the Reservations desk or the Front Desk for assistance.

Do I need to bring any electronic adaptor?

We provide 100 volts here at The New Sanno Hotel, so you do not need any type of adaptors. The outlets here are just like in the States.

What type of Internet Connectivity you have?

Guest Rooms and Public Areas:
Wireless Internet Connectivity is available free of charge.


Does The New Sanno have gift certificates?

Yes, We do have gift certificates.

How do I purchase gift certificates?

The gift certificates of $10.00, $20.00, $50.00 and $100.00 can be purchased at the Front Desk, F&B Reservations and Sutter’s General Store.

Gift certificates can be ordered by telephone, e-mail or in person.
POC: By e-mal: hiromitsu.negishi@thenewsanno.com
By Phone: (DSN) 229-7213, 7234, 7236 or 7237

What can the gift certificate be used for?

The gift certificates can be used only for Lodging, all Restaurants & Bar and Sutter’s General Store.

The gift certificates cannot be used at the Navy Exchange, Jewelry Shop and Hashimoto Gift Shop.

What is the method of purchase?


Do gift certificates have an expiry date?

The gift certificates are valid for one year.

In what denominations are gift certificates sold?

The gift certificates of $10.00, $20.00, $50.00 and $100.00 can be purchased at the Front Desk, F&B Reservations.

Can gift certificates be redeemed for cash?

The gift certificates cannot be redeemed for cash.

Can I return a gift certificate?

Gift certificates are non-refundable.