Tell Us What You Think – Interactive Customer Evaluation (ICE)

Tell us what you think.

The Interactive Customer Evaluation (ICE) system is a web-based program that allows you to provide feedback on services provided by our organizations electronically.
The ICE system allows you to submit online comment cards to rate our service providers — good or not so good, whatever YOU think — throughout The New Sanno. That way, we can improve our customer service by giving our managers crucial information regarding the level of satisfaction of services provided through these reports and your comments.

ICE provides us — and you — the following benefits:

  • Allows you to quickly and easily provide important feedback to our service provider managers;
  • Gives our leadership timely data on service quality;
  • Allows our managers to benchmark the performance of their service providers against other DoD organizations;
  • Encourages communication across our organizations by comparing best practices to increase performance results;
  • Saves money.

Ready to get started? Click here to open the survey in a new window.

With just the click of a mouse, the system sends your comments, suggestions, complaints or compliments directly to the appropriate service provider manager for action. Fill out your phone number or email address to have the manager contact you directly, or submit it anonymously — it’s up to you.

Thank you for helping us serve you better throughout The New Sanno.