Yes. There is a refrigerator in each room. Our family suite which is a combination of two rooms has only one refrigerator. Please feel free to contact our Room reservation office if you should have any questions.
We have shower stool, slope for bath room entrance and step for bed. It is free of charge and “First come, First serve” basis due to the limited number of items available. Please feel free to contact our Room reservation office or Front desk for further assistance.
The whole building is non-smoking. There is designated smoking area with ashtray by main entrance. Please contact our hotel staff for the further assistance.
How can I use swimming pool & gym? For visitors, is there any way to use swimming pool for the day? Is there any towels available at site?
Yes. There is one on 2nd floor towards swimming pool and gym.
Yes. It is located at basement next to parking area and open for 24/7. There are coin changing machine and vending machine for detergent.
Please contact our Navy Exchange on the 2nd floor if you should have any questions or issues with the machines.
Yes. There are several bath room equipped with diaper changing table.
|1F||Next to Catering Office||No||Yes|
|Banquet room side||Yes||Yes|
|2F||In front of Service Elevator||No||Yes|
|Wheel Chair Accessible Bath Room ( by swimming pool )||Yes|
|B1||By parking lot||No|
Check-in time is after 3:00 p.m. daily. Due to occupancy demand, early arrivals cannot be assured, but will be accommodated whenever possible.
Check-out time is prior to 11:00 a.m.. Approval of a late check-out is based on availability of rooms and cannot be assured prior to check-out date. Arrangements for late check-out must be made in advance with the Front Desk. Late check out between 11:00 – 12:00 will be charged a quarter of the room rate and the full rate for check-outs after 12:00 p.m.. Complimentary luggage storage is available with the Bell Desk.
- Active Duty Military ID card * Reserve Military ID card Retired Military ID card
- Active DOD Civilian ID card (CAC) U.S. Embassy Access ID My Number Card with Photo/Individual Number Card, Driver’s License (only Japanese driver’s license) or Passport
- Non-Japanese Nationals; Passport, Alien Registration Card (see below) * NOTE: Must be SOFA Sponsored, on Official Orders to Japan, or on Environmental and Morale Leave.
- ** Guests whose country of origin is not the US or Japan must be sponsored by a SOFA sponsored ID card holder. In following USFJ INST 31-204 and COMNAVFORJAPAN INST 5500.7, there are pre-requirements to allow access to U.S. Forces installations, including US Naval Joint Services Activity, The New Sanno.
Please prepare well in advance by contacting 315-229-7110 to confirm if further request forms and I.D.’s are required in advance, as the Country of origin may require further documentation with a firm required 30 day advance receipt. Without such preparation and submission, your guest may be denied access to The New Sanno.
You could purchase advance tickets through following websites.
Yakult Swallows: https://www.yakult-swallows.co.jp/en/Sumohttp://sumo.pia.jp/en/
We are afraid that we do not sell train tickets, bullet train tickets, and bus tickets.
If you stay in Japan more than 7 days, a Japan Rail Pass (JR Pass) would be worth to purchase in advance.
It can be used by foreign tourists only, and you must purchase the pass before you come to Japan.
For details, please refer to the following link.
We can arrange the Wagon Taxi however Wagon Taxi is very limited in Japan.
And also we can arrange only departure from New Sanno Hotel to your destination.
You may not be able to make a reservation if it is the same day or last minute, therefore if you would like to order Wagon taxi, please stop by concierge as soon as possible.
*Wagon Taxi accommodates maximum 6 people and few suits cases.
If you have many luggage , it can not accommodate 6 people.
*Wagon taxi charges extra Pick up fee and Wagon specification fee.
*Taxi company may refuse short distance (ex. Shinagawa station, Hamamatucho station)
You could purchase Tokyo Disneyland & Tokyo Disney Sea tickets at the gates on the same day.
Advance ticket to be sold online and Disney Store.
Disney’s e TICKET
If you have credit cards issued outside Japan, you could use VISA or MasterCard to purchase Disney online ticket. Also, 3D secure authentication is required to purchase online ticket. For more details, please refer to the website as below.
Disney store @ Shibuya (approx. 30 min. from the New Sanno)
We regret to say that we do not provide transportation to Disney Resort.
Please refer to the following page for the direction to Disneyland and Disney Sea from the New Sanno Hotel.
Please follow the link of Airport Limousine Bus corporate site for more details.
Gift certificates of $10.00, $20.00, $50.00 and $100.00 can be purchased at the Front Desk and at F&B Reservations via credit card (VISA, MASTER, AMEX, DISCOVER) & cash.
Gift certificates can be ordered by telephone. Phone: (DSN) 229-7213, 7234, 7236 or 7237
All common areas of The New Sanno (not to include guest rooms) are considered public, and all authorized guests are to be compliant with COMNAVFORJAPANINST 1020.3B CIVILIAN CLOTHING REGULATION/ POLICY which outlines that dress and appearance must be non-offensive, neat, clean and appropriate to time, place and function. Moreover, that fishnets, tank tops, undershirts or undergarments worn as outerwear, and men’s sleeveless tops are prohibited. Outer garments bearing obscene, discriminatory or with offensive designs or language are not allowed.
At the Pool, appropriate clothing helps maintain a safe environment. Swimmers must wear regulation swimsuits, no cut off shorts, denim, workout clothes allowed. As a family-friendly hotel, please abide by aforementioned guidelines in accordance with CNFJ Policy 1020.3B to promote an environment enjoyed by all customers.
At the Fitness Center, a proper Dress Code helps prevent injury, protect equipment from damage and again helps us maintain the positive environment sought. Tank tops, sleeveless shirts, and cap sleeves are not permitted. Jeans, skirts, or dresses are not to be worn in the Fitness Center. Please be sure to wear proper athletic shoes that are clean and tied. Open backed shoes, sandals, flip-flops, boots, or bare feet are not allowed.
Appropriate cover-up and footwear is required while going to or coming from the pool for all customers. Workout clothing, sweaty or soiled attire are not to be worn in any of the public areas unless going directly to or from the Fitness Facility (not to be worn in restaurants, lounge, coffee shop, retail shops).
Our fine dining restaurant, Wellington’s, requires appropriate dress code for all customers. Wellington’s does not require a jacket or tie for gentlemen, however, for both men and women, a minimum casual dress code requirements and appropriate attire with proper foot wears are required. Dress and appearance must be non-offensive. Outer garments bearing obscene, discriminatory or with offensive designs or language are not allowed. We do not permit tank tops, sleeveless tops or shirts, undershirts or undergarments, no cut off shorts, workout clothes, swim wear, sandals, torn, or frayed clothing.
Additionally for all Restaurants/Bar and Banquet Functions (including Sunday Brunch): Casual headwear including Baseball (Sports) hats, bandanas, stocking caps, outdoor knit caps are not permitted. Female fashion head cover accessories for outfits, dress hats and scarves, excluding the above “casual headwear” are permitted, as well as medically or religious required covers.
For special events, attire is as specified for the event. Beatles Night, R&B Night, Motown, Filipino Night Dress Code: Resort Casual/Theme Appropriate (No Shorts, Tank Tops, Flip Flops, Cut Offs, Undershirts or undergarments) Compliant with COMNAVFORJAPANINST 1020.3B CIVILIAN CLOTHING REGULATION/ POLICY
Dress Code: Business Attire
Men: Jackets are recommended
Women: Business or Evening Wear (No Shorts, Tee Shirts, Tank Tops or Jeans)
Dress Code: Casual/Aloha attire
Compliant with COMNAVFORJAPANINST 1020.3B CIVILIAN CLOTHING REGULATION/ POLICY
Taste of Japan:
Friday Reception Dress Code: (No Shorts, Tank Tops, Flip Flops, Cut Offs, Undershirts or undergarments)
Dress Code: Resort Casual
Compliant with COMNAVFORJAPANINST 1020.3B CIVILIAN CLOTHING REGULATION/ POLICY
Saturday Dinner Dress Code: (No Shorts, Tee Shirts, Tank Tops, or Jeans)
Dress Code: Business Casual
NYS EVE Dress Code: Theme appropriate (define for each)
as of 18 Oct, 2018
The New Sanno has limited parking available on a first-come, first-served basis. Parking overnight is only permitted for overnight guests. Please note your license plate number is required at check in. There are various parking areas in close proximity to The New Sanno available for a charge. Day parking at The New Sanno while not using The New Sanno facilities is not permitted.
Gift certificates can only be used for Lodging, all Restaurants, and The Fairwinds Lounge.
Gift certificates cannot be used at the Navy Exchange, Jewelry Shop, or Hashimoto Gift Shop.