Factsheet

Address:
4-12-20, Minami-Azabu, Minato-ku,
Tokyo 106-0047, Japan

Telephone:
(03) 03- 6868-2311 (Main Number)
Call from U.S. 1-702-951-8001
Toll Free U.S. Number:   1-833-937-1841

Website:
https://www.thenewsanno.com

Military Address:

U.S. Naval Joint Services Activity
The New Sanno
Unit 45003, APO AP 96337-5003

DSN:
229-8001 (Main Number)
229-8002 (Room Reservations)
229-8003 (Restaurants & Events Reservations)
229-4001 (Switchboard Operator)

Travel Categories

  • TDY from outside Japan on per diem for lodging in Tokyo
  • TDY from within Japan on per diem for lodging in Tokyo
  • PCS to/from Japan on per diem for lodging in Tokyo
  • Leave, Vacation or TDY without per-diem

 


Eligibility

Status Stay Restaurant NEX APO
Active Duty
Active Dependent
(AR, NV, AF, MC, CG)
#1
Retiree from Active Duty
Dependent of Retired Reservist Must be accompanied by Sponsor    
Retired Reservist
with Valid ID
Retired Dependent Must be accompanied by Sponsor
Widow (URW) or Widower
with Valid ID
Active National Guard On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN
Active Reservist Valid ID and Active Duty Orders Only SOFA
DoD Civilians Stationed in Japan DoD Civilians Dependent Stationed in Japan
DoD Contractors Stationed in Japan DoD Contractors Dependent Stationed in Japan
US Embassy Personnel Stationed in Japan
US Embassy Personnel Dependent Stationed in Japan #1
US Embassy Personnel from outside Japan On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN
DoD Civilians/ Contractors from outside Japan On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN
Non-DoD On Travel orders to Japan On Travel orders to Japan On Travel orders to Japan

 

#1: Visitors must produce a valid ID with photograph when requested by a New Sanno official. Visitors without a means of positive identification and/or proof of legal age will not be admitted to any hotel facility. (The legal age for active duty U.S. military personnel is 18 years of age, the legal age for individ uals covered by Japanese law is 18 years of age.) Legal age for alcohol purchase is 20.

Unfortunately, the use of those facilities in Overseas locations are also subject to the Host Nation laws and International agreements.  Specifically for Japan, these new privileges, in regards to The New Sanno Hotel, will not apply in Japan because of these Host Nation laws and International agreements (the Status of Forces Agreement (SOFA)) prohibits it.  If there is a change in policy we will update our website and social media pages accordingly.

 

Guest Room Rates

  I II III IV
  E1-E5 E6 – O3 O4 – O10 All Civilians/Retirees
    WO1-WO3 WO4-WO5 Contractors/Non-DoD
Single Room $59.00 $70.00 $88.00 $88.00
Double Room $70.00 $84.00 $101.00 $101.00
Twin Room $70.00 $84.00 $101.00 $101.00
King Suite $95.00 $107.00 $124.00 $124.00
Twin Suite $95.00 $107.00 $124.00 $124.00
Family Rooms $95.00 $107.00 $124.00 $124.00
Japanese Suite $113.00 $124.00 $142.00 $142.00
Asakusa Suite $95.00 $107.00 $124.00 $124.00

The above room rates are effective from January 1st, 2022.

 

* Reservations can be booked six months in advance according to room availability.

* Reservations can only be made up to 14 consecutive days, longer than 14 consecutive days may be extended based on availability and approval by Reservation committee.

* Check-in time is after 3:00 p.m. daily. Due to occupancy demand, early arrivals cannot be assured, but will be accommodated whenever possible.

* Guests must check-out prior to 11:00 am. Approval of a late check-out is predicated on availability of rooms and cannot be assured prior to check-out date. Arrangements for late check-out must be made in advance with the Front Desk. If available, an additional fee
of $10.00 per an hour will be charged for extensions until 04:00 p.m. and an additional fee equal to the full room rate for checking-out after 04:00 p.m.

* A fee is charged when a guaranteed reservation is not cancelled a minimum of 7 days prior to the date reserved for arrival. The cancellation fee is the same as the room rate for one night. Cancellation will be confirmed by providing a cancellation number to the patron for future reference.

* When a guaranteed reservation is not claimed by 11:00 pm on the check-in day, the guest is declared a No-show. The no-show fee is the same as the room rate for one night. Guests informing the front desk of late arrival have their reservations held until their stated arrival time.

* Guaranteed reservations are not transferable.

* Reservation requests which exceed the normal bed capacity of a guest room will not be accepted. Applicants will be required to take additional guest rooms whenever there are more people in a family or party than one room can accommodate based upon the type and number of beds, age and family relationships of the patron and guests. A fee of 100% of room rate will be charged per night per room for over capacity.

​* Accommodation requests must be guaranteed with any Major Credit Card (VISA, Master Card, American Express or Discover) or one night room payment within 14 days of the scheduled arrival. Please note that due to occupancy demand, reservations not guaranteed by an advance deposit or credit card may be pre-empted by a guaranteed reservation anytime within 14 days of the scheduled arrival.

* Upon check-in, guests will be asked to initial the check-out date for verification. Following check-in, any requests for an earlier check-out date will incur a fee equal to 50% of applicable room rate for the cancelled period.

* Sponsors are limited to 3 rooms per visit (sponsor room and two house guest rooms), unless arranged in advance as part of a special event such as a wedding, etc.

* Visitors with valid forms of identification can stay with authorized hotel guest. However, they must be signed in at the front desk at check in or with Security any other time. They will be issued a visitor pass as applicable.

​* Baby Cribs are available, free of charge, on a first-come-first-served basis.

* Rollaway beds are available for $9.00 a day.

* Pets are not allowed. However, assistance dogs are authorized with certification issued by the Animal Quarantine Services of Japan.

* All guest rooms and public areas of the New Sanno are non-smoking.  There is a minimum charge of $300.00 if violation of the smoking policy is found.

* For those traveling to Japan on orders, Official rates are updated regularly, please call for further details.
** REF: Foreign per diem rates are updated monthly and are effective the first day of each month, and are published in DSSR Section 925.
The maximum lodging amount is intended to substantially cover the cost of lodging at adequate, suitable and moderately-priced facilities.
The maximum per diem rates for foreign countries are based on costs reported in the Hotel and Restaurant Survey (Form DS-2026) submitted by U.S. government posts in foreign areas. The lodging portion of the allowance is based on average reported costs for a single room, including any mandatory service charges and taxes.

 


Room Capacity Limitations

Reservation requests which exceed the normal bed capacity of a guest room will not be accepted. Applicants will be required to take additional guest rooms whenever there are more people in a family or party than one room can accommodate based upon the type and number of beds, age and family relationships of the patron and guests.

Room Type Maximum Capacity
[SQ] Single Up to 2 occupants
Queen Bed with Shower ( No Bath Tub )
[DB] Double Up to 4 occupants (with at least 1 occupant under 20 years of age)
Queen Bed and Sleeper Sofa Bed with Bath / Shower
[TW] Twin Up to 2 occupants
Two Twin Beds with Bath / Shower
[FR] Family Rooms Up to 4 occupants
Single Room with Queen Bed and Shower and Connecting Two Twin Bed Rooms with Bath
[KS] King Suite Up to 5 occupants (with at least 1 occupant under 20 years of age)
King Bed and Sleeper Sofa Bed with Bath / Shower
[TS] Twin Suite Up to 5 occupants (with at least 1 occupant under 20 years of age)
Two Twin Beds and Sleeper Sofa Bed with Bath / Shower
[JS] Japanese Suite Up to 3 occupants (No Minors under 10 years of age)
Japanese-Style Bedding on floor with Deep Well Bath; View of Japanese Garden
[AS] Asakusa Suite Up to 4 occupants
Two Queen Beds with Shower

* A fee of 100% of room rate will be charged per night per room for over capacity.

 

Limited Number of Rooms Per Visit

Sponsors are limited to 3 rooms per visit (sponsor room and two house guest rooms), unless arranged in advance as part of a special event such as a wedding, etc.
 


Guarantee Deposit Requirements

Accommodation requests must be guaranteed with any Major Credit Card (VISA, Master Card, American Express or Discover) or one night room payment within 14 days of the scheduled arrival.

Please note that due to occupancy demand, reservations not guaranteed by an advance deposit or credit card may be pre-empted by a guaranteed reservation anytime within 14 days of the scheduled arrival.

Credit Card Type:
 


Cancellations and No-Show Charge

Deposits are refundable when a cancellation notice is received at least 7 days prior to the scheduled check-in date. Guaranteed NO-SHOWS will forfeit the related cash deposit, or receive a no-show charge on the credit card used. Please note that a guaranteed reservation will not be held past 10:00 p.m. unless precise late arrival information is provided.

Upon check-in, guests will be asked to initial the check-out date for verification. Following check-in, any requests for an earlier check-out date will incur a fee equal to 50% of applicable room rate for the cancelled period.
 


Check-in And Check-out Times

Check-in time is after 3:00 p.m. daily. Due to occupancy demand, early arrivals cannot be assured, but will be accommodated whenever possible.

Check-out time is prior to 11:00 a.m. Approval of a late check-out is predicated on availability of rooms and
cannot be assured prior to check-out date.

Arrangements for late check-out must be made in advance with the Front Desk. If available, an additional fee of $10.00 per an hour will be charged for extensions until 04:00 p.m. and an additional fee equal to the full room rate for checking-out after 04:00 p.m.


House Guest

Sponsors must be registered and in the hotel at the same time as House Guests, as well as assume responsibility for all their obligations and charges during such occupancy.
 


Vehicle Parking

ON-SITE PARKING
The New Sanno Hotel provides 47 secure vehicle parking spaces, free-of-charge for our guests which is subject to availability and on a "FIRST OCCUPIED BASIS".  The New Sanno Hotel does not guarantee parking for guests and we are unable to reserve parking spots.  Parking is for guests utilizing The New Sanno only, overnight parking is only authorized for guests staying with us.  Your license plate number will be required at check-in.

OFF-SITE PARKING
We have a map with all of the local parking lots outside of the hotel, please ask a New Sanno employee for a copy as needed, or see the parking map below.
Hardy Barracks, a US Military Installation with a gas station and some parking is located just 2 km away.

Parking Map (pdf file : JAN 2023)

 


Services

  • APO
  • Copy Service
  • Restaurants
  • Information and Tour Desk
  • In-Room Dining
  • Swimming Pool
  • TV Viewing Area
  • NEX
  • Gift & Sundry Shops
  • ATM
  • Efficiency Center
  • Reservations Hotline Desk
  • Laundry / Dry Cleaning
  • Fitness Facilities
  • Vending Machines
  • Wheelchair
  • Luggage Transport / Storage & Taxi Service
  • Self-Service Coin Laundry
  • Wireless internet access