4-12-20, Minami-Azabu, Minato-ku,
Tokyo 106-0047, Japan

(03) 03- 6868-2311 (Main Number)
Call from U.S. 1-702-951-8001
Toll Free U.S. Number:   1-833-937-1841

(DSN) 229-7028
(CML) (03) 3440-7824


Military Address:

U.S. Naval Joint Services Activity
The New Sanno
Unit 45003, APO AP 96337-5003

229-8001 (Main Number)
229-8002 (Room Reservations)
229-8003 (Restaurants & Events Reservations)
229-4001 (Switchboard Operator)


Travel Categories

  • TDY from outside Japan on per diem for lodging in Tokyo
  • TDY from within Japan on per diem for lodging in Tokyo
  • PCS to/from Japan on per diem for lodging in Tokyo
  • Leave, Vacation or TDY without per-diem


Status Stay Restaurant NEX APO
Active Duty
Active Dependent
(AR, NV, AF, MC, CG)
Retiree from Active Duty
DAV (Disabled Veterans) #2
DD-Form 2765
DD-Form 2765 DD-Form 2765
Dependent of Retired Reservist Must be accompanied by Sponsor    
Retired Reservist
with Valid ID
Retired Dependent Must be accompanied by Sponsor
Widow (URW) or Widower
with Valid ID
Active National Guard On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN
Active Reservist Active Duty Orders and Valid ID to Japan Only SOFA
DoD Civilians Stationed in Japan DoD Civilians Dependent Stationed in Japan
DoD Contractors Stationed in Japan DoD Contractors Dependent Stationed in Japan
US Embassy Personnel Stationed in Japan
US Embassy Personnel Dependent Stationed in Japan #1
US Embassy Personnel from outside Japan On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN
DoD Civilians/ Contractors from outside Japan On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN On official orders or EML orders to JAPAN
Non-DoD On Travel orders to Japan On Travel orders to Japan On Travel orders to Japan

#1: Visitors must produce a valid ID with photograph when requested by a New Sanno official. Visitors without a means of positive identification and/or proof of legal age will not be admitted to any hotel facility. (The legal age for active duty U.S. military personnel is 20 years of age, the legal age for individuals covered by Japanese law is 20 years of age.) Legal age for liquor purchase is 20.

#2: In December 2019 we received new Department of Defense/Navy Regulations which expand authorized use at Commissary, Exchanges and some Morale, Welfare and Recreation facilities on DOD installations to Purple Heart recipients, former prisoners of war (POW), veterans with VA-documented service-connected disability ratings and Primary Family Caregivers of eligible Veterans under the VA Program of Comprehensive Assistance for Family Caregivers.


Unfortunately, the use of those facilities in Overseas locations are also subject to the Host Nation laws and International agreements.  Specifically for Japan, these new privileges, in regards to The New Sanno Hotel, will not apply in Japan because of these Host Nation laws and International agreements (the Status of Forces Agreement (SOFA)) prohibits it.  If there is a change in policy we will update our website and social media pages accordingly


As of 2 Feb ,2015

Room Capacity Limitations

Reservation requests which exceed the normal bed capacity of a guest room will not be accepted. Applicants will be required to take additional guest rooms whenever there are more people in a family or party than one room can accommodate based upon the type and number of beds, age and family relationships of the patron and guests.

Room Type Maximum Capacity
[SQ] Single Up to 2 individual
Queen Bed with Shower ( No Bath Tub )
[DB] Double 3 adults or up to family of 4
Queen Bed and Sleeper Sofa Bed with Bath / Shower
[TW] Twin Up to 2 adults
Two Twin Beds with Bath / Shower
[FR] Family Rooms Up to family of 5 ( families only)
Single Room with Queen Bed and Shower and Connecting Two Twin Bed Rooms with Bath
[KS] King Suite Up to 4 adults or family of 5
King Bed and Sleeper Sofa Bed with Bath / Shower
[TS] Twin Suite Up to 4 adults or family of 5
Two Twin Beds and Sleeper Sofa Bed with Bath / Shower
[JS] Japanese Suite Up to 3 persons 10 years of age or older
Japanese-Style Bedding on floor with Deep Well Bath; View of Japanese Garden
[AS] Asakusa Suite Up to 4 adults or family of 4
Two Queen Beds with Shower

* A fee of 100% of room rate will be charged per night per room for over capacity.

Guest Room Rate

Rank Junior Grade Mid-Grade Senior Grade All Civilian
Room Type E1-E5
(on leave)
E6 – O3
(on leave)
O4 – O10 Retiree
  WO1 – WO5
(on leave)
(all ranks/grades)
      Active Reserve Non-DoD/Embassy
Single Room $54.00 $64.00 $80.00 $80.00
Double Room $64.00 $76.00 $92.00 $92.00
Twin Room $64.00 $76.00 $92.00 $92.00
King Suite $86.00 $97.00 $113.00 $113.00
Twin Suite $86.00 $97.00 $113.00 $113.00
Family Rooms $86.00 $97.00 $113.00 $113.00
Japanese Suite ** $103.00 $113.00 $129.00 $129.00
Asakusa Suite $108.00 $129.00 $151.00 $151.00

* Complimentary baby cribs are available for all rooms except the Japanese Suite.
** Japanese suite features traditional Japanese futon bedding.
*** The above room rates are effective from October 1st, 2019.
**** Room rates are subject to change without notice.

  • Individual room Reservations can be made up to six months in advance per availability.
  • We require notification seven days prior to avoid a late cancellation charge.
  • Rates confirmed are for the number of occupants listed in your email confirmation, per room, per night and do not include additional charges for rollaway beds or extra occupants and will apply only to rooms booked as part of your reservation.

Limited Number of Rooms Per Visit

Sponsors are limited to 3 rooms per visit (sponsor room and two house guest rooms), unless arranged in advance as part of a special event such as a wedding, etc.

Guarantee Deposit Requirements

Accommodation requests must be guaranteed with any Major Credit Card (VISA, Master Card, American Express or Discover) or one night room payment within 14 days of the scheduled arrival.

Please note that due to occupancy demand, reservations not guaranteed by an advance deposit or credit card may be pre-empted by a guaranteed reservation anytime within 14 days of the scheduled arrival.

Credit Card Type:

Cancellations and No-Show Charge

Deposits are refundable when a cancellation notice is received at least 7 days prior to the scheduled check-in date. Guaranteed NO-SHOWS will forfeit the related cash deposit, or receive a no-show charge on the credit card used. Please note that a guaranteed reservation will not be held past 10:00 p.m. unless precise late arrival information is provided.

Upon check-in, guests will be asked to initial the check-out date for verification. Following check-in, any requests for an earlier check-out date will incur a fee equal to 50% of applicable room rate for the cancelled period.

Check-in And Check-out Times

Check-in time is after 3:00 p.m. daily. Due to occupancy demand, early arrivals cannot be assured, but will be accommodated whenever possible.

Check-out time is prior to 11:00 a.m.. Approval of a late check-out is based on availability of rooms and cannot be assured prior to check-out date. Arrangements for late check-out must be made in advance with the Front Desk. Late check out between 11:00 – 12:00 will be charged a quarter of the room rate and the full rate for check-outs after 12:00 p.m..
Complimentary luggage storage is available with the Bell Desk.

House Guest

Sponsors must be registered and in the hotel at the same time as House Guests, as well as assume responsibility for all their obligations and charges during such occupancy.

Vehicle Parking

The New Sanno has limited parking available on a first-come, first-served basis. Parking overnight is only permitted for overnight guests. Please note your license plate number is required at check in. There are various parking areas in close proximity to The New Sanno available for a charge. Day parking at The New Sanno while not using The New Sanno facilities is not permitted.

Parking Map (pdf file Mar, 2020)

Unattended Minors Policy

The New Sanno staff is committed to providing a safe and secure environment for all of our guests, and strictly adheres to an Unaccompanied Minor Policy.

  • All minors must be properly supervised by a legal sponsor. Guests under the age of 16 will not be allowed unaccompanied access to The New Sanno. Guests 16 and older will only be allowed unaccompanied access to The New Sanno if 1) they are registered guests, and 2) they possess a valid dependent ID, and 3) they possess a valid New Sanno Guest pass authorized at check-in by their legal sponsor.
  • The safety and well-being of our guests and associates is our top priority. As such, please understand we must check all occupied rooms on a daily basis. Each room displaying a “DO NOT DISTURB” sign will be contacted first by phone, and if there is no answer we will visually inspect the guest room. We apologize for any inconvenience this may cause.

Dress and Appearance

  • All common areas of The New Sanno (not to include guest rooms) are considered public, and all authorized guests are to be compliant with COMNAVFORJAPANINST 1020.3B CIVILIAN CLOTHING REGULATION/ POLICY which outlines that dress and appearance must be non-offensive, neat, clean and appropriate to time, place and function. Moreover, that fishnets, tank tops, undershirts or undergarments worn as outerwear, and men’s sleeveless tops are prohibited. Outer garments bearing obscene, discriminatory or with offensive designs or language are not allowed.
  • At the Pool, appropriate clothing helps maintain a safe environment. Swimmers must wear regulation swimsuits, no cut off shorts, denim, workout clothes allowed. As a family-friendly hotel, please abide by aforementioned guidelines in accordance with CNFJ Policy 1020.3B to promote an environment enjoyed by all customers.
  • At the Fitness Center, a proper Dress Code helps prevent injury, protect equipment from damage and again helps us maintain the positive environment sought. Tank tops, sleeveless shirts, and cap sleeves are not permitted. Jeans, skirts, or dresses are not to be worn in the Fitness Center. Please be sure to wear proper athletic shoes that are clean and tied. Open backed shoes, sandals, flip-flops, boots, or bare feet are not allowed.
  • Appropriate cover-up and footwear is required while going to or coming from the pool for all customers. Workout clothing, sweaty or soiled attire are not to be worn in any of the public areas unless going directly to or from the Fitness Facility (not to be worn in restaurants, lounge, coffee shop, retail shops).
  • Our fine dining restaurant, Wellington’s, requires appropriate dress code for all customers. Wellington’s does not require a jacket or tie for gentlemen, however, for both men and women, a minimum casual dress code requirements and appropriate attire with proper foot wears are required. Dress and appearance must be non-offensive. Outer garments bearing obscene, discriminatory or with offensive designs or language are not allowed.  We do not permit tank tops, sleeveless tops or shirts, undershirts or undergarments, no cut off shorts, workout clothes, swim wear, sandals, torn, or frayed clothing.
  • Additionally for all Restaurants/Bar and Banquet Functions (including Sunday Brunch): Casual headwear including Baseball (Sports) hats, bandanas, stocking caps, outdoor knit caps are not permitted. Female fashion head cover accessories for outfits, dress hats and scarves, excluding the above “casual headwear” are permitted, as well as medically or religious required covers.
  • For special events, attire is as specified for the event.


  • APO
  • Copy Service
  • Restaurants
  • Information and Tour Desk
  • Room Service
  • Swimming Pool
  • TV Viewing Area
  • NEX
  • Gift & Sundry Shops
  • ATM
  • Efficiency Center
  • Reservations Hotline Desk
  • Laundry / Dry Cleaning
  • Fitness Facilities
  • Vending Machines
  • Wheelchair
  • FAX
  • Luggage Transport / Storage & Taxi Service
  • Self-Service Coin Laundry
  • Wireless internet access