Express Delivery by Commercial Carriers

1F Front Desk

When you use Fedex or a domestic carrier company such as Kuro Neko (Black Cat) to have some belongings shipped to the Hotel, you will need to give notice to the Front Desk prior to the delivery date.

Baggage / Packages delivered two days prior to check in date will be refused.
Baggage / Packages received after the check out date will be refused.
Please notify to the Front Desk in advance in person, in writing or by phone.
Information should include;

  1. The name of the guest
  2. Period of stay
  3. Room number or confirmation number
  4. Name of company or delivery service
  5. Approximate time of delivery
  6. Tracking number
  7. Description of item to be delivered
  8. Valid phone number, email address or other means of contact

Thank you so much for your inquiry about unaccompanied baggage by commercial carrier.

Please kindly complete the form below:

  • If you are going to use a company not listed below, please write the carrier name in the box on the right.

    Please read the policy below, check the box if you agree.

    • The New Sanno needs to get all the above information prior to the delivery date.

    • Unaccompanied baggage(s) must be via one of the prescribed methods, Fedex or a domestic carrier.

    • Guest must be registered, ( check-in ) on the day the unaccompanied baggage or packages is expected to arrive.

    • Baggage or packages that arrive prior to the confirmed check in date will be refused.

    • Baggage or Packages that arrive after the confirmed check out date will be refused.

    • Enveloped (letter) type mail may be received one day in advance of actual registration (check in).

  • This field is for validation purposes and should be left unchanged.