Express Delivery by Commercial Carriers

1F Front Desk

When you use Fedex or a domestic carrier company such as Kuro Neko (Black Cat) to have some belongings shipped to the Hotel, you will need to give notice to the Front Desk prior to the delivery date.

Baggage / Packages that arrive prior to registration for the check in at the Front Desk will be refused.
Baggage / Packages that arrive after the check out date will be refused.

Please kindly complete the form below:


    * If you are going to use a company not listed above, please write the carrier name in the "Other" box.

    Please read the policy below, check the box if you agree.

    • The New Sanno needs to get all the above information prior to the delivery date.

    • Unaccompanied baggage(s) must be via one of the prescribed methods, Fedex or a domestic carrier.

    • Guest must be registered, ( check-in ) on the day the unaccompanied baggage or packages is expected to arrive.

    • Baggage or packages that arrive prior to the confirmed check in date will be refused.

    • Baggage or Packages that arrive after the confirmed check out date will be refused.

    • Enveloped (letter) type mail may be received one day in advance of actual registration (check in).

  • This field is for validation purposes and should be left unchanged.