Reservation Policies

With only 149 guest rooms, we have developed reservation policies which are intended to ensure availability for as many eligible individuals and families as possible. Your continued support of these policies will help make The New Sanno an enjoyable oasis in downtown Tokyo for those dedicating their lives to serving our country.

Check-out time is by 11:00. Late check-out may be available if arranged in advance, but may not be possible depending on occupancy needs. Complimentary luggage storage is available with the Bell Desk.

In order to ensure the enjoyment of The New Sanno by as many authorized users as possible, weekend (Friday and Saturday) reservations are limited to a total of 24 nights per calendar year for active military, and 12 nights per calendar year for civilian personnel. These limits are per sponsor (not per I.D. cardholder), and include utilized, reserved, and wait list reservations.

Sponsors are limited to 3 rooms per visit (sponsor room and two house guest rooms), unless arranged in advance as part of a special event such as a wedding, etc.

If you have any questions, please feel free to contact our reservation office at
229-7121 (DSN) or 03-3440-7871 ext. 7121 (COM).
Email inquiries may be sent to

We look forward to having you as our guest in the near future.

The New Sanno Management