Reservation Policies

With only 149 guest rooms, we have developed reservation policies which are intended to ensure availability for as many eligible individuals and families as possible. Your continued support of these policies will help make The New Sanno an enjoyable oasis in downtown Tokyo for those dedicating their lives to serving our country.

Check-out time is prior to 11:00 a.m.. Approval of a late check-out is based on availability of rooms and cannot be assured prior to check-out date. Arrangements for late check-out must be made in advance with the Front Desk. Late check out between 11:00 – 12:00 will be charged a quarter of the room rate and the full rate for check-outs after 12:00 p.m..

Sponsors are limited to 3 rooms per visit (sponsor room and two house guest rooms), unless arranged in advance as part of a special event such as a wedding, etc.

If you have any questions, please feel free to contact our reservation office at
229-7121 (DSN) or 03-3440-7871 ext. 7121 (COM).
Email inquiries may be sent to room_rsv@thenewsanno.com

We look forward to having you as our guest in the near future.

Sincerely,
The New Sanno Management