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SannoSafe | A Phased Reopening | Health Safety Protocols | Media Gallery | FAQs


Dear Valued Guest,

We would like to inform you that effective today January 26th, 2021 the The New Sanno continues to be designated exclusively a ROM (Restriction of Movement) mission lodging facility. This Designation will remain until further notice. Management will review current mission requirements monthly and will update this web site when new information becomes available.  Due to our mission designation we regret to inform you that all existing reservations will be automatically cancelled on the first of every month as we remain a ROM facility.

As we anticipate the Olympics taking place in Japan, we would like to assure you that all current room reservations during this time frame (7/23-8/8) will remain until we receive further updates from the Government of Japan, and the International Olympic Committee.

If you have extenuating circumstances that exist, and require assistance, please contact us at and we will do what we can to assist where applicable.

Since 1946 (current location 1983) The New Sanno has a long tradition supporting Service Members, Civilians, Contractors, and their families in a central Tokyo setting. As a DoD JOINT facility, we also must do our part to support the mission, we have been called upon, and will faithfully execute. Because of COVID19, times have changed, with U.S. Forces Japan continuing to require all personnel arriving into Japan to enter ROM at their residence or a US installation, authorized lodging for 14 days. USFJ remains at a heightened level of alert and maintains a public health emergency, which applies to all personnel. The leadership team is actively monitoring and assessing the risks of COVID19 while keeping the safety of our guests, staff, and the local community as the highest priority. Thank you for observing all protective measures with a sense of humility, kindness, and commitment to keeping our communities safe.

We assure you that upon return to leisure business, we will take all necessary steps to ensure a clean, and safe hotel environment and look forward to welcoming you back with our New Sanno Hospitality. We will continue to strengthen SannoSafe and ensure all measures are in place to keep all our guests and staff safe. We look forward to serving you in the near future.

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