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SannoSafe | A Phased Reopening | Health Safety Protocols | Media Gallery | FAQs


Dear Valued Guest,

We would like to inform you that effective August 10, 2020 through February 28, 2021; The New Sanno has been designated an exclusively ROM (Restriction of Movement) mission lodging facility. Due to our new mission designation we regret to inform you that all existing reservations will be automatically cancelled during this period and we will not be taking leisure based reservations. Standard leisure reservations will be taken from March 12, 2021 forward, pending mission requirements and updates. If you have extenuating circumstances that exist, and require assistance, please contact us at and we will do what we can to assist where applicable.

Since 1946 (current location 1983) The New Sanno has a long tradition supporting Service Members, Civilians, Contractors and their families in an central Tokyo setting. As a DoD JOINT facility, we also must do our part to support the mission, we have been called upon, and will faithfully execute. Because of COVID19, times have changed, with U.S. Forces Japan continuing to require all personnel arriving into Japan to enter ROM at their residence or a US installation, authorized lodging for 14 days. USFJ remains at a heightened level of alert and maintains a public health emergency, which applies to all personnel. The leadership team is actively monitoring and assessing the risks of COVID19 while keeping the safety of our guests, staff and the local community as the highest priority. Thank you for observing all protective measures with a sense of humility, kindness, and commitment to keeping our communities safe.

We assure you that upon return to leisure business, we will take all necessary steps to ensure a clean, and safe hotel environment and look forward to welcoming you back with our New Sanno Hospitality. We will continue to strengthen SannoSafe and ensue all measures are in place to keep all of our guests and staff safe. We look forward to serving you in the near future.

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