Is there any Dress Code in the New Sanno?
What time can I check-in the hotel room?
Why are your rooms always booked on the week-end?
Can a dependent of a retiree stay at the New Sanno alone?
I am an authorized ID card holder, can my guest enter the hotel without me?
What type of ID do my guests need to enter the hotel?
I am active duty is my civilian friend eligible to stay with me at the New Sanno?
I made a reservation on line. Why don't I have any reservation?
Are the hotel rooms smoking or non-smoking?
If I cannot make a reservation at The New Sanno, can you offer any other hotel?
What type of Internet Connectivity you have?
How can I request a gift certificate?
ADVISORY BOARD MEMBERS


Is there any Dress Code in the New Sanno?
A: Dress and appearance in all areas of the hotel must be non-offensive, neat, clean and appropriate to time, place and function. The fine dining restaurant, Wellingtons, requires appropriate dress for both men and women. For special events, attire is as appropriate or specified for the event. Common area (all public areas) dress requirements are;
Fishnets, tank tops, undershirts or undergarments worn as outerwear are prohibited. Head ware such as hats or caps will not be worn in the restaurants, lounge, or ball-room. Bandannas and other related head wear are prohibited. No outer garments bearing obscene or discriminatory designs.


What time can I check-in the hotel room?
A: Check-in time is 3:00 p.m. daily. Due to occupancy demand, early arrivals cannot be assured of receiving their reserved accommodations prior to 3:00 p.m.

Check-out time is by 12:00 noon. Late check-out is normally not possible; however, luggage may be checked with the Bell Desk after vacating the room.


Why are your rooms always booked on the week-end?
A: Demand for week-end rooms is extremely high as most of our guests work Monday through Friday. With only 149 rooms we fill up very quickly, so if possible try to make your reservations several months in advance. The situation is constantly changing and by calling back there may have been cancellations allowing you to get a room. We also offer packages of a room and dinner in Wellington's or Kikuya's which are usually available much longer.

Can a dependent of a retiree stay at the New Sanno alone?
A: No. SOFA requires that dependents of retirees be accompanied by the sponsor.

  I am an authorized ID card holder, can my guest enter the hotel without me?
A: No. All guests who wish to gain access to New Sanno property must be escorted by authorized ID Card holder.

  What type of ID do my guests need to enter the hotel?
A:
* (1) Active Duty Military ID card 
  (2) Retired Military ID card
* (3) Active DOD Civilian ID card (CAC)
  (4) Japanese Nationals (valid picture ID), EX: drivers license, passport
  (5) Non Japanese Nationals; Passport, Alien Registration Card
* (6) Reserve Military ID card
  (7) Third State Nationals;(Passport)
  (8) U.S. Embassy Access ID

* NOTE: Must be SOFA Sponsored, on Official Orders to this region, or on Environmental and Morale Leave.


  I am active duty is my civilian friend eligible to stay with me at the New Sanno?
 A: Yes. Visitors with valid forms of identification can stay with hotel guest. However, they must be signed in at the reservation desk at check in or with Security any other time. They will be issued a visitor pass as applicable.

I made a reservation on line. Why don't I have any reservation?
A: The on line reservation form is ONLY a request. It is not a reservation until you receive a confirmation from the reservation desk.

Are the hotel rooms smoking or non-smoking?
A: All rooms in the New Sanno are non-smoking.

If I cannot make a reservation at The New Sanno, can you offer any other hotel?
A: Yes, just ask the Reservations desk or the Front Desk for assistance.

 What type of Internet Connectivity you have?
A: The guest rooms all have a cable connection and a dial-up connection available. Our conference rooms have wireless and LAN capabilities. The Lobby and Fair Winds have wireless available.

How can I request a gift certificate?
A: Gift Certificates are issued by the Accounting Office. To purchase a gift certificate call the Accounting Office at 229-7234 or ask the operator for accounting.

ADVISORY BOARD MEMBERS
Col. Schnaible Chairman 225-4148
Capt. Hutter USA Officer Rep  
SGT Sturdivant USA Enlisted Rep 263-5336
Ms. Stoesse USA Civilian Rep 263-5101
CDR Waterman USN Officer Rep 243-7690
AOCM Lynch USN Enlisted Rep 243-7636
NCC Gibbs USN Enlisted Rep 243-7636
Mr. White USN Civilian Rep 243-7250
Maj. Esser USAF Officer Rep 225-4162
MSgt. Silva USAF Enlisted Rep 225-6095
Ms. Brown USAF Civilian Rep  223-6069
Mr. Knight USAF Civilian Rep 225-2197
TSgt Sullivan USFJ Enlisted Rep 225-5318
Maj. Rice USMC Officer Rep 224-8329
SgtMaj. Lucas USMC Enlisted Rep 224-8331



Copyright 2005 - U.S. Naval Joint Services Activity The New Sanno