Eligibility

Are you eligible to make a reservation?

Reservists are NOT authorized to make room reservations unless in possession of active duty orders specifying travel to/via Japan.

Category Eligibility
Active Duty o
Active Dependent (AR, NV, AF, MC, CG) o
#1
Retiree from Active Duty o
DAV (Disable Veterans) DD-Form 1173 or 2765
Dependent of Retired Reservist Must be accompanied by Sponsor
Retired Reservist o
with Valid ID
Retired Dependent Must be accompanied by Sponsor
Widow (URW) or Widower o
with Valid ID
Active National Guard On official orders or EML orders to JAPAN
Active Reservist Active Duty Orders and Valid ID
DoD Civilians Stationed in Japan o
DoD Contractors Stationed in Japan o
DoD Contractors Dependent Stationed in Japan o
US Embassy Personnel Stationed in Japan o
US Embassy Personnel Dependent Stationed in Japan o
#1
US Embassy Personnel from outside Japan On official orders or EML orders to JAPAN
DoD Contractors from outside Japan On official orders or EML orders to JAPAN
DoD Civilians from outside Japan On official orders or EML orders to JAPAN
Non-DoD On Travel orders to Japan

#1: Visitors must produce a valid ID with photograph when requested by a New Sanno official. Visitors without a means of positive identification and/or proof of legal age will not be admitted to any hotel facility. (The legal age for active duty U.S. military personnel is 20 years of age, the legal age for individuals covered by Japanese law is 20 years of age.) Legal age for liquor purchase is 20.

With only 149 guest rooms, we have developed reservation policies which are intended to ensure availability for as many eligible individuals and families as possible. Your continued support of these policies will help make The New Sanno an enjoyable oasis in downtown Tokyo for those dedicating their lives to serving our country.

Check-out time is by 11:00. Late check-out may be available if arranged in advance, but may not be possible depending on occupancy needs. Complimentary luggage storage is available with the Bell Desk.

In order to ensure the enjoyment of The New Sanno by as many authorized users as possible, weekend (Friday and Saturday) reservations are limited to a total of 24 nights per calendar year for active military, and 12 nights per calendar year for civilian personnel. These limits are per sponsor (not per I.D. cardholder), and include utilized, reserved, and wait list reservations.

Sponsors are limited to 3 rooms per visit (sponsor room and two house guest rooms), unless arranged in advance as part of a special event such as a wedding, etc.

If you have any questions, please feel free to contact our reservation office at
229-7121 (DSN) or 03-3440-7871 ext. 7121 (COM).
Email inquiries may be sent to room_rsv@thenewsanno.com