The New Sanno has limited parking available on a first-come, first-served basis. Parking overnight is only permitted for overnight guests.
There are various parking areas in close proximity to The New Sanno available for a charge. Day parking at The New Sanno while not using The New Sanno facilities is not permitted.

Parking Map (pdf file)

Is there any Dress Code in The New Sanno?

  • All common areas of The New Sanno (not to include guest rooms) are considered public, and all authorized guests are to be compliant with COMNAVFORJAPANINST 1020.3B CIVILIAN CLOTHING REGU LATION/ POLICY which outlines that dress and appearance must be non-offensive, neat, clean and appropriate to time, place and function. Moreover, that fishnets, tank tops, undershirts or undergarments worn as outerwear, and men’s sleeveless tops are prohibited. Outer garments bearing obscene, discriminatory or with offensive designs or language are not allowed.


  • At the Pool, appropriate clothing helps maintain a safe environment. Swimmers must wear regulation swimsuits, no cut off shorts, denim, workout clothes allowed. As a family-friendly hotel, please abide by aforementioned guidelines in accordance with CNFJ Policy 1020.3B to promote an environment enjoyed by all customers.


  • At the Fitness Center, a proper Dress Code helps prevent injury, protect equipment from damage and again helps us maintain the positive environment sought. Tank tops, sleeveless shirts, and cap sleeves are not permitted. Jeans, skirts, or dresses are not to be worn in the Fitness Center. Please be sure to wear proper athletic shoes that are clean and tied. Open backed shoes, sandals, flip-flops, boots, or bare feet are not allowed.


  • Appropriate cover-up and footwear is required while going to or coming from the pool for all customers. Workout clothing, sweaty or soiled attire are not to be worn in any of the public areas unless going directly to or from the Fitness Facility (not to be worn in restaurants, lounge, coffee shop, retail shops).


  • Our fine dining restaurant, Wellington’s, requires appropriate dress for all customers. Wellington’s does not require a jacket or tie for gentlemen, however, for both men and women, smart casual attire minimum is required. For example; we do not permit t-shirts, shorts, sandals, torn, faded or frayed clothing.


  • Additionally for all Restaurants/Bar and Banquet Functions (including Sunday Brunch): Casual headwear including Baseball (Sports) hats, bandanas, stocking caps, outdoor knit caps are not permitted. Female fashion head cover accessories for outfits, dress hats and scarves, excluding the above “casual headwear” are permitted, as well as medically or religious required covers.


  • For special events, attire is as specified for the event.


What time can I check-in the hotel room?

Check-in time is after 3:00 p.m. daily.
Due to occupancy demand, early arrivals cannot be assured, but will be accommodated whenever possible.

Check-out time is by 11:00.
Late check-out may be available if arranged in advance, but may not be possible depending on occupancy needs. Complimentary luggage storage is available with the Bell Desk.

Why are your rooms always booked on the week-end?

Demand for week-end rooms is extremely high as most of our guests work Monday through Friday. With only 149 rooms we fill up very quickly, so if possible try to make your reservations several months in advance. The situation is constantly changing and by calling back there may have been cancellations allowing you to get a room. We also offer a waiting list and packages of a room and dinner in Wellington’s or Kikuya. Since availability is constantly changing we always go to the waiting list first whenever openings arise.

I am an authorized ID card holder, can my guest enter the hotel without me?

No. All guests who wish to gain access to The New Sanno property must be escorted by authorized ID Card holder.

What type of ID do my guests need to enter the hotel?

  1. * Active Duty Military ID card
  2. Retired Military ID card
  3. * Active DOD Civilian ID card (CAC)
  4. Japanese Nationals (valid picture ID), EX: drivers license, passport
  5. Non Japanese Nationals; Passport, Alien Registration Card
  6. * Reserve Military ID card
  7. Third State Nationals;(Passport)
  8. U.S. Embassy Access ID

* NOTE: Must be SOFA Sponsored, on Official Orders to this region, or on Environmental and Morale Leave.

I am active duty. Is my civilian friend eligible to stay with me at The New Sanno?

Yes. Visitors with valid forms of identification can stay with hotel guest. However, they must be signed in at the reservation desk at check in or with Security any other time. They will be issued a visitor pass as applicable.

I made a reservation on line. Why don't I have any reservation?

The on line reservation form is ONLY a request. It is not a reservation until you receive a confirmation from the reservation desk.

Are the hotel rooms smoking or non-smoking?

All rooms in The New Sanno are non-smoking.

If I cannot make a reservation at The New Sanno, can you offer any other hotel?

Yes, just ask the Reservations desk or the Front Desk for assistance.

Do I need to bring any electronic adaptor?

We provide 100 volts here at The New Sanno Hotel, so you do not need any type of adaptors. The outlets here are just like in the States.

What type of Internet Connectivity you have?

Guest Rooms and Public Areas:
Wireless Internet Connectivity is available free of charge.


Does The New Sanno have gift certificates?

Yes, We do have gift certificates.

How do I purchase gift certificates?

Gift certificates can be ordered by telephone, e-mail or in person.
POC: By e-mal: hiromitsu.negishi@thenewsanno.com
By Phone: (DSN) 229-7213, 7234, 7236 or 7237

What can the gift certificate be used for?

The gift certificates can be used only for Lodging, All restaurants & Bar and Sutter’s General Store.

The gift certificates cannot be used at Navy Exchange, Jewelry Shop and Hashimoto Gift Shop.

What is the method of purchase?

Credit Card (VISA, MASTER, AMEX, DISCOVER), Cash & Check

Do gift certificates have an expiry date?

The gift certificates are valid for one year.

In what denominations are gift certificates sold?

The gift certificates can be purchased in any amount you want.

Can gift certificates be redeemed for cash?

The gift certificates cannot be redeemed for cash and should be used services at The New Sanno.

Can I return a gift certificate?

Gift certificates are non-refundable.

Advisory Board Members

Name/Rank/Service Rep Title Phone
Lt Col Kenneth L. Hoffman USFJ Chairman 225-4148
MSgt Meghann McKenzie (P) Secretary 225-5507
MSgt Kendran Thornton (P) USAF Enlisted 225-4170
Mr. Mark Schulman (P) USAF Civilian 225-5880
Ms. Angie Johnson (A) USAF Civilian 223-6069
Lt Col Caryn Kirkpatrick (P) USAF Officer 225-3900
Capt Christopher Delgiorno (A) USAF Officer 225-7717
The New Sanno Director 229-7130
Mr. James Gough The New Sanno Food/Beverage Director 229-7125
SSG Daniel Frost (P) USA Enlisted
MSG John Gaines (A) USA Enlisted 263-3082
Mr. Kevin Krejcarek USA Civilian 263-4442
CDR Ronald Flanders (P) USN Officer 243-7615
LT Abdeslam Bousalham (A) USN Officer 243-8125
CMDCM Joseph Fahrney (P) USN Enlisted 243-7635
NCCM Jessie Curry (A) USN Enlisted 243-7476
Mr. Brian Pleasant (P) USN Civilian 243-8095
Mr. Graham MacDonald (A) USN Civilian 243-2903
SGTMAJ Peter Ferral (P) USMC Enlisted 224-8331
Mr. Patrick Szigeti (P) USMC Civilian 645-3082